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A roof is the most important part of any structure, and everything inside it, including the integrity of the structure itself, relies on these works being carried out correctly.
Service providers are often fragmented owner-operators with limited trading history, and there are legislative gaps that increase risk. Roofing companies defaulting on their quoted obligations due to installation failure or financial stressors is commonplace, and consumers ultimately bear these costs.
The purpose of this purchasing guide is to mitigate as much risk as possible before purchase, provide a clear end-to-end understanding of the roofing process, outline consumer rights and obligations, and summarise potential courses of action and available remedies should challenges arise.
James Logan
Roofbuddy Group, Managing Director and CEO
What this guide covers:
- Pre-purchase - understanding your options, costs, and how to choose the right solution
- Before the job - preparing your home and setting clear expectations
- Works underway - what should happen during installation and how to stay informed
- Works completed - checks, sign-off, and making sure the job meets standards
- After-sales care - maintenance, warranties, and protecting your investment
- Disputes - how to prevent issues and what to do if something goes wrong