What led you to choose Roofbuddy and what were your expectations going in?
We chose Roofbuddy because when we rang them they came out on time.
Expectations were obviously to get a new roof, but also customer service.
And the customer service was brilliant. Absolutely brilliant.
That's why we chose Roofbuddy.
Did the roof measurement and quote comparison tools help you feel more informed?
It was brilliant.
I've never seen my roof from up high like that so the drone was really cool.
And then of course the product from the council you used, it's really good.
Yeah. Excellent. Fantastic.
How easy was it to communicate with Roofbuddy and the roofer during the process?
Well Roofbuddy were on-tap all the time.
Just ring, send an email, send a text and we got a response pretty quick.
The roofer was just as good, that's why we chose that particular roofer, we had a few to choose from and we chose him because of his communication really.
I looked at the reviews of the roofer, I actually, went in and did an independent review on all the roofers and again, this is the one that stood out for us.
And then his ability to communicate was what sealed it for us to have him. So it really wasn't a price thing.
Were the quotes you received competitive and clearly explained?
They were really competitive, they were clearly explained, and there wasn't a lot in any of them, so it made me feel that all the quotes were correct because of the closeness in the quotes.
Was the roofing work completed on time and within budget?
Yes, on time before time, They actually finished a few days early and there was no expectation there'd be more cost.
So the quote was a quote, and that was exactly what the outcome was. Yeah, it was really good.
How would you describe the craftsmanship and finish of the work?
Well, I'm not a roofer, but when the quality control person came to have a look and he was smiling and happy with what he saw, it gave me confidence to know that the quality of the work was done at a really high standard.
Was there a moment during the project that really impressed you?
No, the whole process really. Because again, I've never done a roof other than a new build so I didn't know what to expect, but to be following a process that was written down and that's exactly what happened. Each day I knew this was where we were at. This was not going to happen.
This is the outcome. So not one thing. It was just the whole thing really. Yeah, the whole process.
What advice would you give to other homeowners considering Roofbuddy for their roofing needs?
Still do your due diligence on the person who you want to have do your roof, because it's still really your contract is with them. However, you've got the assurances, I think of having somebody like Roofbuddy beside you, working with you. And I think that's the important thing.
Not knowing much about a roof is having the expertise that's not the person doing the job. You've got another set of eyes and you've got someone else who has more knowledge than you. That's probably the advice I would give and to follow the process properly. Don't jump the gun.