After dealing with leaks and aging tiles, Warwick searched for answers until discovering Roofbuddy whose fast response and guidance quickly put him on the right track.

What led you to choose Roofbuddy and what were your expectations going in?

One of the problems that we'd had was we were getting leakage into the house via the ridges we'd had them repointed some years ago, but clearly it wasn't working that well.

So that was probably the first motivation.

The second one was that we've been in the House now for nearly 30 years, we hadn't had anything done to the roof tiles, concrete roof tiles.

So I'd done a bit of googling, found a few options, and I talked to a few people. I wasn't terribly convinced that, what they were telling me was what I wanted.

So we'd gone away overseas for a while and when I came back, I got into it.

It went back on to Uncle Google again and found Roofbuddy so I sent an email, and within five minutes, Sean from Roofbuddy rang me.

And the rest is history. As I say.

Can you walk us through your experience using Roofbuddy from quote to completion?

The one thing I will say is that what I got from Sean was just good old customer service.

In 35 years of working in corporate where I ran a big sales team, across the country. Looking after your customers is paramount and that's what impressed me about dealing with Roofbuddy in the very first instance.

I got very good feedback, I got great answers, and I got options.

So from that point on, I got a quote from Sean and he gave me a couple of options anyway.

But I decided to take, the option where we were using a particular product that would last.

And that's what we went with.

Did the satellite measurement and quote comparison tools help you feel more informed?

I was so impressed with what he sent me back, and he showed the house from the satellite. The dimensions are worked out with the roof.

We also have a swimming pool so part of of the roof has solar heating on it, and that solar heating is actually stuck to the roof. So I said you'll have to exclude that because we just won't be able to paint over it and I can't take it off as It'll damage, the solar heating.

So the information that I got and the visual nature of the quote was, second to none.

How easy was it to communicate with Roofbuddy and the roofer during the process?

Well, I can only say Roofbuddy, were brilliant.

I not only talked to Sean, but on a couple of occasions when he wasn't available, I talked to 2 or 3 other people, and they were all so incredibly helpful, but also the fact that they were equally as knowledgeable.

So if I had a simple question to ask, they knew what they were talking about. It wasn't just, well, I'm sorry, I don't know, but I'll get Sean to contact you. That was the great thing, which I really appreciated.

And everyone that I spoke to at Roofbuddy knew what they were talking about.

Were the quotes you received competitive and clearly explained?

Yes they were. Sean did give me the option of going with Guardian Seal or just, you know, if I didn't want to spend the extra money to have it painted and that quote for the painting was about exactly the same as everybody else's.

But it was Guardian Seal that was the choice that we took because of the longevity and, the guarantee that we got with the product.

How would you describe the craftsmanship and finish of the work?

We were really pleased. I mean, you know, you see the roof behind me, I mean, it looks great and I have to say that since then we've had a couple of very heavy rainfall systems coming in.

For us in particular it's from the north. If it comes in from the north, for some odd reason, that's the one that causes all the issues. Straightaway, as soon as that was happening I'm up in the roof and I'm looking around everywhere, I got torches and not a drop.

I was so impressed.